Department: Customs Brokerage
Reports to: Customs Brokerage Department Manager
FLSA Status: Non-Exempt
About Us
Established in 1907, M.E. Dey & Co. has remained a competitor in the Customs Brokerage and Freight Forwarding industry by delivering outstanding customer service with customized solutions for their supply chain and compliance needs. We cultivate strong relationships through outreach and education and the strategic use of technology and automation.
We are located in the vibrant neighborhood of Walker’s Point and boast a dynamic team of 50+ professionals. We pride ourselves on cultivating an environment that encourages teamwork and flexibility, supported by a hybrid work schedule and a family-friendly mindset — all consistent with our core value: Work-Life Balance. We look forward to adding to our M.E. Dey Family!
Job Summary
Facilitating the U.S. Customs Entry process by auditing documentation, processing data entry items, tracking freight, and providing excellent customer service to all internal and external customers.
Duties and Responsibilities
- Review import documentation for accuracy.
- Enter data into an operating system to transmit ISF and entry information to Customs.
- Coordinate with carriers to obtain information and track the status of shipments via carrier websites and other resources.
- Communicate with customers via phone and email to provide updates on shipments and obtain details necessary to process customs entries.
- Communicate delays and other challenges of the import process to management and customers.
- Process customs entries of various entry types and commodities.
- Process customs entries with additional government agency requirements.
- Communicate with the importer to obtain necessary information for proper classification.
- Assist Entry Writer I staff with basic entry processing knowledge.
Required Skills and Abilities
- Professional verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and manage a high volume of emails.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to work in a team-based environment.
Education and Experience
- High school diploma or equivalent.
- At least two years’ related experience required.
- CCS Certification or Bachelor’s degree preferred but not required.
- CargoWise Software experience preferred but not required.
Benefits
- Health, Vision, and Dental
- Group Term Life Insurance
- Voluntary Life Insurance
- FSA and HRA
- 401K Matching
- Annual Bonuses based on companywide profits and performance
- Hybrid work schedule (Monday and Friday working from home after 90 days)
- Paid Time Off