Billing Dispute Specialist

Overview

M.E. Dey is a Customs Broker and Freight forwarder with offices in 3 locations. Our largest office in Milwaukee, and two smaller office in Chicago and Long Beach. We are looking for a highly organized and analytical billing dispute specialist who has the ability to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.  

Responsibilities

  • Audit incoming invoices from carriers that are outside established tariff rates and address disputed fees.
  • Follow up for timely response/resolution.
  • Arrange online payment of storage and terminal fees at rail and port terminals as tasked by operations staff.
  • Keep contact information current for vendors/terminals/carriers.
  • Communicate with staff on any challenges with various carriers
  • Serve customers by resolving product and service problems.
  • Identify continuous improvement opportunities in related areas including but not limited to reducing the number of disputes each month, highlighting trends and recommending changes in upstream processes to eliminate customer challenges
  • Collaborate with ME Dey leadership and highlight areas for improvement which can have a positive impact on invoice disputes
  • Strong people skills are critical to the success of this position. 

Qualifications

  • High School Diploma
  • 2-5 years Billing Experience
  • Experience in disputes or in the payments industry preferred
  • Proficient in Excel / MS Office / Teams
  • Strong analytical and organizational skills a must
  • Excellent problem resolution skills
  • Highly motivated and Customer focused (internal and external)
  • High energy level with strong work ethic
  • Ability to think strategically, and act tactically
  • Excellent written and verbal communication skills
  • Ability to effectively interact with varying position levels including senior management
  • Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
  • Detail-oriented and results-driven
  • Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Controller

Please send your resume to Amber Leavitt: amberl@medey.com

Departament:
Billing
Project Location(s):
Milwaukee, WI
Job Type:
Education:
High School Diploma
Compensation: