Department: Logistics
Reports to: Logistics Department Manager
Effective Date: 9.10.2024
FLSA Status: Non-Exempt
About Us:
Established 1907, M.E. Dey & Co. has remained a competitor in the Customs Brokerage and Freight Forwarding industry by delivering outstanding customer service, achieved through the cultivation of strong relationships and the strategic use of technology and automation.
We are located in the vibrant neighborhood of Walker’s Point and boast a dynamic team of approximately 50 professionals. We pride ourselves on cultivating an environment that encourages teamwork and flexibility, facilitated by a hybrid work schedule and a family-friendly mindset. We provide ample opportunities for career progression and industry related education, including the potential for advancement into senior management roles. At the heart of our operations are our core values, one of which is a work-life balance. We look forward to adding to our M.E. Dey Family!
Job Summary:
The position works with overseas agents, air and ocean carriers and domestic truckers to obtain various freight rates and review transport options to offer the customer quotes with various options in pricing and transit. The position also handles the actual coordination of the carrier booking including checking carrier availability, cargo origin, and confirmation of loading. Obtain ISF, commercial/shipping documents required for ISF filing, customs clearance, and processing of shipments.
Duties/Responsibilities:
- Daily communication with overseas offices to obtain freight rates and get updates on new bookings.
- Respond to emails timely to ensure timely booking of pending cargo and address any challenges or delays.
- Provide freight quotes on all modes of transportation to established customers as well as potential new customers.
- Open shipments in Cargowise per department SOPs
- Update customers of changes in carrier’s freight rates or services.
- Update customers on shipments booked.
- Coordinate with Customs Brokerage Division on imported goods.
- Daily monitoring or ISF, commercial and shipping documents required and timely receipt.
- Auditing of all documents for accuracy per department SOPs
- Placing documents in Edocs in Cargowise
- Issuing payments to carriers to ensure timely cargo release
- Pre-billing & posting of charges and costs in Cargowise
- Obtaining original or telex released ocean bills of lading prior to cargo release
- All other assigned tasks relevant to completing logistics department work
- Communicate with the customer regarding shipment details, requirements, and status updates.
Required Skills/Abilities:
- Proficient in Microsoft Office suite.
- Basic knowledge of Excel.
- Efficiently manage desk tasks, including organizing and handling emails.
- Strong attention to detail and excellent organizational skills.
- Effective oral and written communication abilities.
- Collaborative team player.
- Capable of working independently and maintaining desk operations to meet service standards.
- Proactively communicate with the manager if service levels cannot be met.
- Strong problem-solving skills
- Ability to communicate internally, with customers and overseas partners.
Education and Experience:
- High school diploma or equivalent.
- CargoWise experience preferred but not required.
- Understanding and experience with international transportation, freight rates, and Incoterms.
- Experience with FMC regulations and rate filing requirements
- General knowledge of domestic’s transportation and trucking rates
- General understanding of Customs Brokerage and Customs entry process including documentation requirements and import restrictions.
Physical Requirements:
- Required to stand, walk and sit
- Talk or hear, both in person and by telephone
- Operate standard office equipment and keyboards
Benefits
- Health, Vision, and Dental
- Group Term Life Insurance
- Voluntary Life Insurance
- FSA and HRA
- 401K Matching
- Annual Bonuses based on companywide profits and performance
- Hybrid work schedule (Tuesday, Wednesday, Thursday in the office after 90 days)
- Summer Hours
- Paid Time Off