Customer Testimonials

We had an air shipment that became the shipment from hell – delays, splits, reroutes, missed loading, holds, etc. etc. This shipment contained a tea we had scheduled to be delivered a week ago. It is for a very large order for a new customer. I am writing this now knowing that the tea, delivered this morning, will be packed and timely delivered to our customer because of Angela’s effort.

I truly believe that if she was not constantly working the phones and emails to Chicago, Minneapolis, Northwest, USDA, In-Flight and others that this shipment would not be here even as you read this. She even checked in with the Terminal after 9pm Friday night to confirm when it was available for pickup, then contacted the trucker to re-schedule pickup so he would not be waiting and we do not get hit with additional charges.

And through this she kept us informed with the shipments’ status and of her contacts. Her thought process was proactive anticipating what could (and unfortunately did) happen and planning contingencies, yet always keeping costs in mind.

As challenging as this shipment was, with so much out of our (Rishi & ME Dey) control, Angela’s help, dedication and especially, communication got the shipment here and kept the frustration to a minimum.

Sincerely,

Dan Boyea,
Controller
Rishi Tea

Fabulous!  You ladies are the best! If I could, I’d use ME Dey for every single shipment I make!  

Best Regards,

Chrissy Blanchard
RBP Chemical Technology

I would ... like to Thank-You for your constant updates. Over the 30 + years of equipment installations and the receipt of dozens of parts or supplies have I ever had anyone keep me informed as well as you did. I'm usually lucky to have a call from the trucker the day before. Sometimes they just show up and say the dispatcher was suppose to call.

Again I Thank-You for you persistence and look forward to working with you or another shipper that could even match a quarter of the service you provided.

Jim Sobel, Project Engineer